Manage the escalation lifecycle from intake to closure as the single point of contact.
Collaborate with Sales, Customer Success, Product, and Engineering to drive resolution excellence.
Lead post-escalation reviews and trend analyses to improve future outcomes.
Motive empowers physical operations with tools to make work safer, more productive, and profitable through an AI-driven platform. Serving nearly 100,000 customers, the company values creating a diverse and inclusive workplace.
Manage and resolve escalated customer inquiries and service concerns while maintaining a positive experience.
Communicate professionally with customers to understand issues, de-escalate sensitive situations, and provide appropriate solutions.
Coordinate with internal teams, maintain accurate case documentation, and identify recurring concerns for management.
Melita Honey is a New Zealand honey company specializing in premium Mānuka honey and other bee products. With decades of industry experience, the company is committed to quality, responsible production, and strong customer relationships.
Investigate and resolve transaction and credit disputes within SLA, ensuring audit-defensible documentation and supporting fraud incident response.
Own escalated and sensitive cases across email, chat, phone, and social, and keep enablement current with SOPs, job aids, and QA reviews.
Work the systems beyond cases, identify manual workflows worth automating, and partner cross-functionally to close gaps surfaced by casework.
Tilt uses mobile-first products and machine learning to provide credit based on over 250 real-time financial signals, looking beyond traditional credit scores. With millions of customers worldwide, it is a remote-first company spanning 14 countries with a culture focused on excellence, impact, and mutual respect.
Provide hands-on partner support, resolve tickets, and investigate complex payroll and tax issues.
Lead and develop the Support team, set expectations, and drive performance and quality.
Drive cross-functional resolution with Engineering, Product, and other teams to resolve partner escalations.
We're rebuilding payroll on modern infrastructure, powering businesses that run payroll. As a growing team, we value creative problem-solving and grit to simplify payroll for thousands of employers.